cirkex Privacy Policy

1 What Information We Collect

cirkex collects information from various sources. This information falls into two main categories:

1.1 Information You Provide:

• Name, date of birth, and national ID number (for age verification — for users aged 21 and above only)
• Email address and contact details
• Information about your preferred payment methods (bKash, Nagad, Rocket, Upay account numbers)
• Account login details (username and encrypted password)
• Messages and complaint details sent to the support team

1.2 Automatically Collected Information:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of sessions on the website
• History of pages visited and links clicked
• Information collected through cookies and similar tracking technologies

2 Purpose of Data Collection

We use your personal information only for the following specific and legitimate purposes:

• Account Management: To create, verify, and maintain your cirkex account.
• Transaction Processing: To confirm deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Age Verification: To ensure all users are 21 years of age or older.
• Security and Fraud Prevention: To detect and prevent unauthorized access and fraudulent activity.
• Customer Support: To respond to your complaints, questions, and assistance requests.
• Platform Improvement: To analyze user experience and improve our services.
• Legal Compliance: To meet applicable legal and regulatory obligations.
• Responsible Gambling Monitoring: To identify signs of problematic gambling behavior and provide support to users.

3 Cookie Policy

cirkex uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our website remember your preferences and behavior.

We use the following types of cookies:

• Essential Cookies: These are required for the basic functionality of the website, such as maintaining login sessions.
• Analytical Cookies: These help us understand how users interact with the platform.
• Functional Cookies: These remember your language preferences and account settings.

You can disable cookies at any time by changing your browser settings. Please note, however, that disabling cookies may cause some features of the platform to not work properly.

4 Data Sharing and Third Parties

cirkex does not sell your personal information. However, we may share information in the following limited circumstances:

• Payment Processors: The necessary amount of information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These organizations have their own privacy policies.
• Technology Partners: Game providers and platform service providers receive only the information necessary to deliver their services and may not use this information for any other purpose.
• Legal Requirements: We may be required to disclose information pursuant to a court order or a valid request from a competent authority.
• Business Transfers: If cirkex is merged or acquired, your information may be transferred to the new owner, though the terms of this Policy will continue to apply.

All third parties are contractually bound to use your information only for the specified purpose and to maintain the confidentiality of that information.

5 Data Security Measures

We take industry-leading technical and administrative measures to keep your personal information secure:

• SSL Encryption: Our entire website is secured by SSL/TLS protocol, which encrypts all communication between your browser and our servers.
• Data Encryption: Stored sensitive information, particularly passwords and financial data, is protected by strong encryption algorithms.
• Access Controls: Only authorized personnel among our staff are granted access to personal information, and this is strictly controlled.
• Security Monitoring: We monitor our systems on a 24/7 basis to detect any unusual activity or security breaches.
• Regular Audits: Our security measures are regularly reviewed and updated.

While we are committed to ensuring the highest level of protection, no one can guarantee complete security on the internet. We therefore advise you to remain vigilant about the security of your own account.

6 Data Retention Period

cirkex retains your personal information only for as long as necessary. In determining the retention period, we consider the following:

• All information is retained for as long as the account remains active.
• Even after an account is closed, information required to meet legal and regulatory obligations may be retained for a defined period.
• Records of financial transactions may be retained for an extended period for fraud prevention and audit purposes.
• Customer support communication records are deleted after a defined period.

Once the defined retention period has ended, we securely delete or anonymize your information.

7 Your Rights

You have the following rights with respect to your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request that inaccurate or incomplete information be corrected.
• Erasure: The right to request deletion of your information in certain circumstances.
• Restriction of Processing: The right to request that processing of your information be limited in certain cases.
• Portability: The right to receive the information we hold about you in a structured format.
• Objection: The right to object to the use of your information for specific purposes.

To exercise these rights, please contact our support team via live chat or write to us by email. We will respond to your request within a maximum of 30 business days.

8 Privacy of Minors

cirkex is strictly prohibited for persons under the age of 21. We do not knowingly collect information from anyone under the age of 21. Our registration process includes age verification.

If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete any information collected.

If you believe that a minor known to you is using our platform, please notify us immediately.

9 International Data Transfers

Where necessary to provide our services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers are conducted in accordance with international data protection standards.
• All third parties provide an equivalent level of protection to that set out in this Privacy Policy.
• Applicable legal safeguards are in place for international transfers.

10 Changes to This Policy

cirkex reserves the right to update this Privacy Policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, we will notify you via live chat or through the platform.
• Continued use of the platform after any changes will be considered your acceptance of the new policy.

We recommend that you visit this page regularly to stay informed about the latest policy.